Privacy Policy

Last updated: 19.04.2024

Welcome to! This Privacy Policy describes how we collect, use, process, and safeguard the information you provide to us while accessing and using our website located at

1. Who is collecting your information?

This privacy policy applies to, Croatian company with headquarters in Zagreb, who acts as a data controller;

  • Company: LIveOnLIne d.o.o
  • Address: Kneza Mislava 9, 10000 Zagreb
  • E-mail:
  • Phone number: 01 30 40 702
  • Bank account (IBAN): 2024020061100992542
  • PIN: 49331794083
  • Registered at the Commercial Court in Zagreb under the number MBS: 081331255
  • Share capital: 20.000 HRK

2. Purpose and legal basis for processing of personal data?

We shall process your personal data on the basis of your consent for one or more specific purposes and/or we will process your data when it is necessary for the performance of a contract (for the provision of our services) to which the you are a party or in order to take steps at your request prior to entering into a contract with us (for the provision of our services), within the meaning of Article 6(1)(a) and 6(1)(b) OF REGULATION (EU) 2016/679 OF the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”). These tasks and powers are prescribed by the provisions of the GDRP.

3. What data do we collect?

Our Company collects the following data:

  • Personal Information: This includes your name, email address, phone number, and any other personal details you provide when you register, make a purchase, or interact with our website.
  • Usage Data: Information on how you use our website, such as your browsing habits, pages viewed, and the links clicked.
  • Cookies: We may use cookies to enhance your experience, gather general visitor information, and track visits to our website.

4. How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

5. How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.
  • With your consent, Ee-mail you with special offers on other products and services we think you might like.
  • Personalize your experience and respond to your individual needs.
  • Provide customized advertising content.
  • Improve our website offerings based on the information and feedback we receive from you.
  • With your consent, contact you via email for market research, website updates, or informational and promotional content.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

6. How do we store your data?

We will keep your personal data only for the period necessary to fulfill the purposes for which we collect and process your personal data, as described in this Privacy Policy and in accordance with applicable law. This means that the retention periods will vary according to the data category and the purpose we have to process your personal data. The retention periods for data are determined on a case-by-case basis that depends on the following factors:

The nature of the personal data and why it is collected and processed?

  • The length of time we will keep your personal data will generally be determined by how long we need that information to provide you with our Services and to provide customer support. For example: as set out in this Privacy Policy, we require account data to deliver our Services. We need to keep it for the duration your account exists so that we can maintain your account. Similarly, we will keep some of your usage data, such as your playlists or folders for the lifetime of your account;
  • for so long as we are required by law to do so. We are subject to various legal obligations in countries in which we operate, such as bookkeeping, accounting, tax or audit obligations, which require that we keep certain data for specified periods. For example, we will keep your information:
  • to respond to a legal request or to comply with applicable law and where we have a legal obligation to do so. For example, if we receive a valid legal request, such as a preservation order or search warrant, related to your account, we preserve your information after you delete your account;
  • to deal with and resolve requests, disputes or complaints;
  • for litigation or regulatory matters. For example, we preserve your information related to a legal claim or complaint, such as where we are subject to a regulatory investigation or where we need to defend ourselves in legal proceedings about a claim related to your information or where we need to respond to a regulator in relation to a legal or regulatory complaint made by you or someone else;
  • for issues relating to the safety, security and integrity of our Services and to protect rights, property and users. For example, we keep information where it is necessary to investigate misuse of our Services, such as fraud;.
  • all other personal data which does not fall under one of the above categories will be stored for the maximum period of one year.

7. What are your data protection rights? d.o.o. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

8. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • To enhance your experience with our website, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
  • We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at (e.g. to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use shopping carts on our website.
  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
  • You may also set your browser to block all cookies, including cookies associates with our services, or to indicate when a cookie is being set by us. However, many of our services may not function properly if your cookies are disabled.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

9. Disclosure to third parties

We use data processors to provide us certain services e.g. IT services. We require such processors to abide by certain terms to protect any personal data which is processed by the service provider/supplier during the course of providing the service, in accordance with the requirements set out at Article 28 (3) of the GDPR.

Under certain circumstances, we have a legal obligation to share your personal data. A legal obligation may arise from national or EU legislation.

Therefore, your personal data may be transmitted to other recipients when we are bound by the relevant regulations to the extent necessary to achieve the stated purpose.

Your personal data will not be forwarded to third parties for direct marketing purposes.

10. Security of personal data

We take all the necessary technical and organizational safety measures in order to protect your personal data from their unauthorized or unlawful handling, as well as from accidental loss, destruction or alteration of your personal data.

11. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Call us: 01 30 40 702

12. Amendments to this Privacy Policy

Our websites and Services are subject to constant improvements, and future changes may influence what personal data we process and how we collect, use, share, store or otherwise process it. We may develop other Services in the future which are currently not mentioned in this Privacy Policy. The Privacy Policy will apply to them accordingly, unless stated otherwise upon the launch of the new Services.

We may change this Privacy Policy from time to time. We will place a prominent notice that will be visible to you as a Site Visitor or Business Partner, but we do not have a means of advising Users of an update by way of notice. You should check back here periodically to see if the Privacy Policy has been updated as we will always show the date of the latest modification of the Privacy Policy at the top of the page so you can tell when it was last revised.